Over the phone interpretation in more than 300 languages.

From urgent healthcare appointments and patient support to international business calls, LSA’s professional Over the Phone Interpretation (OPI) services are available 24/7/365. Connect with qualified interpreters in seconds for healthcare, business, legal, government, and customer service needs. We help organizations communicate clearly and effectively, whenever and wherever language support is needed.

CONNECT WITH A PROFESSIONAL INTERPRETER IN SECONDS.

LSA’s Over the Phone Interpretation (OPI) services provide instant access to professional interpreters in 300+ languages, 24/7/365. Connect through the LSA app or by phone to quickly reach an interpreter who knows your field.

From requested languages to hard-to-find dialects, LSA delivers flexible language support backed by advanced features such as third-party dial-outs, reverse call flow, and interpreter callbacks. Whether serving patients, customers, clients, or communities, organizations rely on LSA to make critical conversations easier, faster, and more effective.

When clear communication can’t wait, LSA delivers reliable language access exactly when and where it’s needed.

RESULTS THAT MATTER.

Results that matter.

When over the phone INTERPRETATION Is the Best Choice.

(and when to use other LSA services)

Video Remote Interpreting is
ideal when visual interpretation is required. LSA’s on-demand and scheduled VRI offers access to qualified interpreters specialized in your industry.

Over the Phone Interpreting allows you to connect with a highly qualified interpreter in seconds. LSA’s agents are available 24/7/365, in 300+ languages.

Perfect for emergency situations requiring immediate support.
Ideal for routine and transactional conversations
Scheduling and customer support calls
Fast access to an interpreter
Rare languages on demand

Onsite Interpreting is the ideal service line when you need a personal touch or have a lengthy, conversational event.

WORK WITH INTERPRETERS WHO KNOW YOUR INDUSTRY.

GET STARTED TODAY

When OVER-THE-PHONE INTERPRETATION is the best choice.

(and when to use other LSA services)

Over the Phone Interpretation

Over the Phone Interpreting allows you to connect with a highly qualified interpreter in seconds. LSA’s agents are available 24/7/365, in 300+ languages.

No visual context required
Routine and transactional conversations
Scheduling and customer support calls
Fast access to an interpreter
Rare languages on demand

Video Remote Interpretation

Video Remote Interpreting is ideal when visual interpretation is required. LSA’s on-demand and scheduled VRI offers access to qualified interpreters specialized in your industry.

Emergency appointments
Immediate access to an interpreter without the need for onsite travel
Visual context (non-verbal cues and facial expressions)
Communication with Deaf and Hard of Hearing individuals

Onsite Interpretation

Onsite Interpreting is the ideal service line when you need a personal touch or have a lengthy, conversational event.

In-person presence is preferred
Extended or detailed discussions
Complex or sensitive situations
Group meetings and training sessions
Events requiring on-site support

HOW OVER THE PHONE INTERPRETATION WORKS.

Over the Phone Interpretation is offered on-demand or as a scheduled service. Dial the toll-free number, or schedule an interpretation session through the LSA Client Portal.

Need telephone interpretating now?

DIAL

Dial your dedicated toll-free number

SELECT

Select the language you need interpreted

CONNECT

Connect with an interpreter in seconds

NEED TO SCHEDULE AN INTERPRETER?

Log into the LSA Client Portal

SELECT

Navigate to the service line and select Audio Interpretation

SCHEDULE

Select requests & input a new request

NEED TELEPHONE INTERPRETING NOW?

DIAL

Dial your dedicated toll-free number

SELECT

Select the language you need interpreted

CONNECT

Connect with an interpreter in seconds

Need to schedule an interpreter?

DIAL

Log into the LSA Client Portal

SELECT

Navigate to the service line and select Audio Interpretation

CONNECT

Connect with an interpreter at the time of your scheduled session

BENEFIT FROM OUR EXPERIENCE.

Backed by 35+ years of language service expertise, LSA’s telephone interpretation services make it easy to connect with qualified interpreters quickly and efficiently, helping you communicate with confidence when it matters most.

AGILE

LSA’s state-of-the-art API quickly connects you to an interpreter and provides them with pre-populated customer information.

Cost-Effective

LSA’s Over the Phone Interpretation plans fit every budget.

Extensive Language Coverage

Communicate in 300+ languages — including rare and hard-to-find dialects so you can support more customers, patients, clients, and communities without language barriers.

PRECISE

Support clear, accurate communication with highly qualified interpreters who understand your industry and terminology.

SECURE

To remain at the forefront of security, LSA continuously tests and upgrades its security systems and core technologies.

24/7/365 SUPPORT

Receive support 24 hours a day, 7 days a week, 365 days a year.

Questions? We're here to help.

If you cannot find the answers to your questions, reach out to our sales team at [email protected] for support.

What is over the phone interpretation (OPI)?

Over the phone interpretation, or telephone interpretation, connects you with a professional interpreter via phone, or the LSA App, enabling real-time communication between individuals who speak different languages. The service is available in over 300 languages, 24/7/365. It can be connected on demand or by scheduling.

How does phone interpretation work?

Phone Interpretation (audio) works by dialing a dedicated number. or signing in to the LSA App, and selecting the requested language. A professional interpreter joins the call within seconds to facilitate accurate, confidential communication between all parties.

What are the benefits of over the phone interpretation?

Over the Phone Interpretation offers fast access to professional interpreters on demand (or by scheduling), 24/7/365 availability, and support in more than 300 languages.

How quickly can an over the phone interpreter be connected?

Most over the phone interpretation services connect you with a live interpreter in under 30 seconds, depending on the requested language. For Spanish, LSA typically connects within 10-20 seconds or less.

What languages are available on audio?

LSA’s over the phone interpretation supports 300+ languages, including Spanish, Mandarin, Arabic, Vietnamese, and many rare languages and languages of lesser diffusion (LLD).

Is over the phone interpretation available 24/7?

Yes, LSA offers 24/7/365 OPI service, including nights, holidays, and weekends.

How is over the phone interpretation used in healthcare?

Healthcare providers use over the phone interpetation for patient intake, consultations, emergency care, scheduling, follow-ups, and discharge instructions, ensuring clear communication and improving patient outcomes.

Is over the phone interpretation HIPAA compliant?

Yes, all of LSA’s services are HIPAA-compliant, ensuring patient information is handled securely and confidentially.

What is the difference between over the phone interpretation and video remote interpretation?

Over the Phone Interpretation is audio-only interpretation, delivered over the phone or via the LSA APP, and VRI (Video Remote Interpretation) uses video, allowing participants to see the interpreter on screen for conversations involving visual cues or American Sign Language (ASL). VRI is accessible via the LSA App on any device or on any internet browser.

How do I choose an over the phone interpretation provider?

Look for a provider with fast connection times, broad language coverage, 24/7/365 availability, strong security (HIPAA compliance), experience in your sector, and highly professional interpreters.