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In this section of LSA Resources, you will find a myriad of useful information relating to LSA’s BCP for the upcoming flu season.  Please check this site frequently for continuous updates.  You can also contact a member of our BCP project management team by clicking here.



Horsham, Pa. (September 21, 2009)LSA (Language Services Associates), a leading provider of premium language-based solutions, today announced its comprehensive business continuity plan (BCP) for the 2009-2010 flu season.  The strategy, which was devised by LSA’s BCP project management team, has been created to ensure the company is prepared for an increase in demand for language assistance in the event of a potential Swine Flu pandemic. (click here to continue reading).

LSA’s BCP was recently featured in Bucks County Courier Times.  Please click here to read the article.

Background Documents

Wondering how you can stay healthy at work this flu season?

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Please click here to download the PDF.


Why did you decide to develop a BCP for the upcoming flu season?

We have decided to create a BCP to ensure our company operations are not adversely affected by a potential Swine Flu pandemic.

How long did it take to develop this plan?

Our plan took approximately one month to develop, from the beginning of August to early September.

Who was responsible for creating this BCP?

Members of our BCP project management team have been tasked with spearheading this project, with help from a number of department managers.

Why is a continuity plan so important in your industry?

Should there be a Swine Flu pandemic, the need for language services will undoubtedly increase.  This BCP was developed to ensure we are prepared for a potential increase in demand for language assistance.

What external sources did you use to aid in the development of this plan?

We found the following sources to be extremely helpful in putting together a business continuity plan for the flu season:

Can we see a copy of your BCP?

While we will not release the complete version of our plan to external contacts, we have provided a detailed abstract below.

What advice do you have for other companies working on a similar plan?

It is always a good idea to develop a detailed business continuity plan because it can be easily modified to cover other scenarios, such as a heavy snow storm or flash flooding.

Plan Abstract

LSA’s BCP consist of two stages: a preventive stage and a full implementation of the plan.  Some of the preventive measures/pre-disaster initiatives we have taken in stage 1 include the following:

  • Ensure that all employees with home capabilities have been trained and have the ability to work from home
  • Cross train employees in other departments to ensure adequate backup for the call center
  • Assign a back-up to every key staff member
  • Determine schedule availability and willingness of employees to take calls from home
  • Separate call centers coordinators so there is one empty space between each other
  • Develop internal IM system for easy communication between on-site and work from home employees
  • Deliver hand sanitizer to every work station
  • Flu shot incentive program for all employees
  • Email distributed company-wide: “8 ways you can stay healthy this flu season”

Stage II of our BCP will be executed if one of the pre-identified action plan triggers has been exceeded.  A blast email and call tree will be initiated by a member of the plan activation authority to inform employees that the BCP is in full effect.  Key customers will be notified by our sales and marketing team and all meetings will take place via a conference call or the Internet.  Common work areas will also be closed to avoid increasing the likelihood of spreading the disease.

We hope you have found this section helpful and informative.  If you have additional questions regarding our continuity plan for the flu season, please contact a member of our BCP project management team by clicking here.  Thank you.