LANGUAGE SERVICES FOR THE FINANCE & BANKING SECTOR.

Reach new customers and support your existing customer base with expert banking and finance language solutions by Language Services Associates (LSA). Whether you run brick-and-mortar branches, video tellers, online banking, or a hybrid operation, LSA is here to optimize your reach.

COMMUNICATE WITH CONSUMERS IN THEIR OWN LANGUAGE.

Limited English Proficient (LEP) communities represent a large portion of the unbanked and underserved US market. 22% of the population speaks a language other than English at home—that’s 67.2 million people. LSA helps you and your LEP clients navigate the financial and banking marketplace together in 230+ languages. LSA empowers you and your LEP clients to overcome the language barriers that prevent them from accessing banking and financial services. Issuing a loan or mortgage, handling investments, or opening an account can be challenging if you do not speak your customers’ language.

Limited English proficient consumer using a credit card.
Cultural network
CLEAR, ACCURATE, & CULTURALLY APPROPRIATE 0

In a field where tiny errors can have enormous consequences, accurate communication is a must. LSA provides multi-language solutions for your institution, allowing you to improve communication with your customers, expand your footprint, and offer a clear understanding of your products, services, and brand message.

Communication is trust.
BUILD TRUST 0

Engaging non-English speakers successfully requires building trust and confidence within their communities. With LSA, you serve the LEP community in their own language, welcoming them to invest in your products and services while enabling them to fully understand the benefits you provide.

Reach a wider audience.
REACH NEW MARKETS 0

Drive new business with LSA as your language solution provider, and reach new markets by providing services to people who speak a language other than English. With LSA, you can offer access to banking and financial services in multiple languages, help customers improve their financial literacy, build stronger financial foundations, and serve the unbanked and underserved.

High quality experience.
IMPROVE CUSTOMER SERVICE 0

LSA can help banks improve customer experience and reach more people by reducing language barriers. According to FDIC, 4.5% of the population is unbanked, and language barriers may be a contributing factor. LSA can help banks provide better customer service to all customers, regardless of their language abilities, 24/7/365.

OPTIONS THAT MEET YOUR NEEDS.

Over the Phone interpreting

Over 230 languages available on-demand or for scheduled sessions for your customer service calls to support your customers in the languages they speak.

Onsite interpreting

LSA’s onsite interpreters have sector-specific experience to help you effectively communicate with diverse communities.

Video Remote interpreting

Facilitate video communication on any computer, tablet, or smartphone. LSA has the capacity to integrate seamlessly with all major platforms for virtual meetings and web conferences.

Translation & localization

LSA’s highly qualified translation team can provide the efficient translation and localization of any documents, including contracts, disclosures, website content, apps, and more.

LANGUAGE ASSESSMENTS & TESTING

Ensure bilingual staff at your bank or financial institution have the necessary skills to provide meaningful communication with your LEP customers.

Young couple reading news on a smartphone.

BANKING & FINANCE INTERPRETERS WITH SECTOR-SPECIFIC EXPERIENCE.

Stop letting language barriers hold you back. Significantly expand your reach by providing linguistic and culturally competent interpretation and translation solutions for your banking and financial services.

WHY CHOOSE LSA?

For over three decades, LSA’s team of subject matter experts have broken down language barriers to facilitate clear communication between you and your LEP customers.

Agile 0

The banking and financial services worlds are constantly changing and creating new opportunities for growth. New regulations, technology, competition, and customer demands increase the need for a nimble language services partner. LSA‘s experience in changing financial markets helps you adapt and meet these challenges head on.

Experienced 0

We help clients strengthen customer relationships, mitigate risk, and reach new markets by delivering an extraordinary customer experience. For over three decades, LSA has provided quality interpretation and translation solutions. LSA understands your business and provides industry-best practices to support you and the clients you serve.

COST-EFFECTIVE 0

LSA offers cost-effective solutions and multiple delivery options through all of your customer interaction points. With LSA, you get traditional access methods as well as advanced end-user operational systems, all to meet you and your customers’ needs.

EFFICIENT 0

LSA’s rigorous interpreter credentialing process, continuous assessments, and superior standards deliver high-quality, reliable services. LSA ensures you can successfully and proactively respond to language challenges, and effectively communicate with the communities you serve.

COMPATIBLE WITH YOUR PREFERRED PLATFORM.

Switching language services providers doesn’t have to be complex or burdensome. Our language services work across a variety of platforms – including yours. Your platform, your choice!

Case Studies.

OUR CLIENTS.

We’re proud to be the language service partner of choice for leading organizations.

What our CLIENTS are saying about LSA.