YOUR LANGUAGE ARMOR IN INSURANCE.

Language Services Associates (LSA) specializes in empowering those who work in the insurance sector to seamlessly engage with multilingual customers – 24/7/365. Whether you’re a multinational insurance conglomerate or a local insurance broker, agency, company, or managing general agent (MGA), LSA ensures clear communication, improved services, and compliance with regulations on both the state and national levels. From Contact Centers to Claims Processing Centers, and operations of all sizes, LSA has the capacity to swiftly implement its services and provide a language access plan that meets your needs.

WHY INSURERS CHOOSE LSA AS THEIR LANGUAGE PARTNER.

Whether it’s Onsite interpretation for a recorded statement, Over the Phone multilingual support for a customer service call, or Translation for insurance policy documents, LSA’s network of highly skilled insurance interpreters and translators ensure clear, industry-appropriate language services to support you every step of the way. Each state has its own insurance commissioner and significant regulations, and LSA has a comprehensive understanding of each state’s laws and requirements.

Wooden cubes with medical illustrations for health insurance.
Cultural network
GROW NEW POLICY HOLDERS & IMPROVE CLAIMS INTAKE 0

At LSA, we offer comprehensive language services to enhance customer support for LEP and Deaf & Hard of Hearing clients. From phone interpretation to email support, we equip your agency to attract new policy holders, boost client satisfaction, streamline claims processing, and enhance overall customer experience.

Communication is trust.
UNDERSTANDABLE POLICIES & BEYOND 0

LSA's expert linguists specialize in translating and localizing insurance documents, ensuring clear communication with your LEP clients and reducing risks. Whether you're expanding language initiatives or targeting new markets, translating your materials is essential for success.

Reach a wider audience.
MITIGATE RISKS WITH CLEAR COMMUNICATION 0

LSA's language solutions mitigate risks by minimizing errors in communication, ensuring accurate understanding of policies, terms, and claims. With both global and U.S.-based interpreter networks, we meet your needs and satisfy requirements effectively.

High quality experience.
IMPROVE IMPORTANT KEY PERFORMANCE INDICATORS 0

LSA's services improve crucial KPIs such as FCR, CSAT, and Call Abandonment Rate in contact centers, as well as Claim Cycle Time, Average Handling Time, and Claim Accuracy Rate in claims processing centers. Our insurance interpreters guarantee clear and precise communication with your clients, driving better outcomes.

INSURANCE FOR EVERY SITUATION.

Whether it’s Onsite interpretation for a recorded statement, Over the Phone multilingual support for a customer service call, or Translation for insurance policy documents, LSA’s network of highly skilled insurance interpreters and translators ensure clear, industry-appropriate language services to support you every step of the way. Each state has its own insurance commissioner and significant regulations, and LSA has a comprehensive understanding of each state’s laws and requirements. 

Young man traveling in a car with his pet.

Auto Insurance

Protect your LEP clients from damages or liabilities due to accidents, theft, or any auto-related incidents.

Smiling African American parents protecting their kids.

Homeowners Insurance

Provide financial protection for your LEP homeowner from losses resulting from damages to their homes or liability for accidents on their property.

Happy, young Indian spouses sitting in the living room reading documents on a laptop.

Renters Insurance

Offer protection for your LEP tenants’ personal property in the event of theft, fire, or other disasters, and provide liability coverage.

Friendly insurance agent going over a document with a client.

Life Insurance

Ensure your LEP customers’ beneficiaries are financially sound in the case of the insured individual’s death, covering funeral costs, debts, and more.

Portrait of happy Asian disabled senior female on wheelchair enjoying nursing care.

Health Insurance

Cover important medical expenses for LEP patients including doctor visits, hospitalizations, prescriptions, and other healthcare services.

Person holding dog paws. One of the paws has a heart-shaped spot.

Pet Insurance

Cover veterinary costs and medical expenses for your LEP customers’ pets when they fall ill, are involved in an accident, or become injured.

Man in wheelchair using his mobile phone at the park.

Disability Insurance

Provide financial support if an insured LEP policyholder becomes disabled or cannot work.

Portrait of Indian family together sitting on sofa in living room looking at each other and having fun.

Umbrella Insurance

Provide your LEP policyholder with additional liability coverage beyond the limits of standard policies. Offer coverage for injuries or property damage, and protection against lawsuits and financial claims.

Nurse visiting a senior woman, showing her news online.

Long-Term Care Insurance

Ensure LEP customers receive financial protection if they need assistance performing basic daily activities they can no longer perform independently.

OPTIONS THAT MEET YOUR NEEDS.

Over the Phone interpreting

230+ languages available for on-demand over the phone interpretation or scheduled sessions, 24/7/365.

Onsite interpreting

LSA’s onsite interpreters have sector-specific experience to help you effectively communicate with diverse communities for meetings, recorded statements, and any interaction that needs an interpreter present.

Video Remote interpreting

Facilitate video communication on any computer, tablet, or smartphone. LSA has the capacity to integrate seamlessly with all major platforms for virtual meetings and web conferences.

Translation & localization

LSA’s highly qualified translation team can provide the efficient translation and localization of any documents, including contracts, disclosures, website content, apps, and more.

LANGUAGE ASSESSMENTS & TESTING

Ensure bilingual staff at your bank or financial institution have the necessary skills to provide meaningful communication with your LEP customers.

Young couple reading news on a smartphone.

WORK WITH HIGHLY QUALIFIED MEDICAL INTERPRETERS.

Clear communication is important in an industry where understanding is fundamental to the services provided. LSA’s interpreters and translators have the experience, qualifications, and sector-specific background you need to effectively communicate with multilingual customers.

WHY CHOOSE LSA?

For over three decades, LSA’s team of subject matter experts have broken down language barriers to facilitate clear communication between you and your LEP customers.

Agile 0

Thousands of interpreters specialized in your industry are just a phone call or click away. Access high quality interpreters in a matter of seconds, using customizable intake and processes to streamline support in 230+ languages.

Experienced 0

LSA has been providing interpretation and translation services in the insurance sector for more than three decades. Our specialized interpreters are well-versed in the terminology and key services your agency provides and can help you communicate with clients clearly and effectively.

COST-EFFECTIVE 0

LSA’s linguistic specialists have highly specialized skills and a complete understanding of the insurance sector. Utilizing their expertise helps reduce costly risks by providing accurate communication in situations that require acute understanding. With customizable solutions, efficient technology, and a team of experts, our insurance services provide the support you need.

RELIABLE 0

With a rigorous interpreter qualification process, continuous assessments, and superior standards our Quality Assurance team ensures top-notch interpreters with sector-specific experience that deliver high-quality, reliable services every time, 24/7/365.

COMPATIBLE WITH YOUR PREFERRED PLATFORM.

Switching language services providers doesn’t have to be complex or burdensome. Our language services work across a variety of platforms – including yours. Your platform, your choice!

Case Studies.

OUR CLIENTS.

We’re proud to be the language service partner of choice for leading organizations.

What our CLIENTS are saying about LSA.