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What is Video Remote Interpretation? 

Video Remote Interpretation (VRI) is an on-demand interpreting service provided over the Internet, via video, through a computer or mobile device with a webcam. 

What is the difference between interpretation and translation? 

Although both practices share the common goal of taking information that is available in one language and converting it to another, they are two separate processes. Interpretation refers to listening to something spoken and interpreting it orally into the target language. Translation involves taking a written text and translating it in writing into the target language. 

Are your ASL video interpreters certified by the Registry of Interpreters for the Deaf? 

Yes, all LSA video remote ASL interpreters are RID certified. 

What are the qualifications of your foreign language interpreters? 

LSA’s foreign language interpreters undergo a rigorous three-step evaluation process which takes into account their experience, education, applicable certifications, subject matter expertise, and language and interpreting abilities. 

What is the process to access an LSA video interpreter? 

Once you are setup with an LSA account for VRI services, simply follow the steps outlined below: 


  • Sign in to the LSA App with your dedicated username and password. 
  • Select the language you need. 
  • Connect with an LSA video interpreter in seconds. 


  • Navigate to the Web Browser or Application version of the LSA Interpretation App (formerly IRIS)
  • Select the ‘Scheduled Calls’ button on the top of the page and enter the ‘Request number’
  • PLEASE NOTE: If you do not have your ‘Request number’, once you are on the ‘Scheduled Calls’ page click the ‘Help’ button for assistance.

Is there any equipment I need to rent or purchase to utilize VRI? 

No, LSA’s VRI services can be accessed via any desktop computer, laptop, or smartphone you may currently be using. All you need to connect to our video interpreting platform is Internet access and a computer or mobile device with a webcam. There is no expensive equipment to rent or purchase.  

Does the service work on all Web browsers? 

Our video interpreting system works on most popular Web browsers, including Google Chrome (preferred) and Mozilla Firefox. 

Does the service work on mobile devices? 

Yes, our video interpreting system works on iOS and Android devices. 

Is special software required? 

All you need to do is download the LSA App from the Apple App Store or Google Play Store and log in with your dedicated username and password. 

Is there any difference in usability or performance between laptops and mobile devices? 

No, as long as your device and network meet LSA’s video remote interpreting specifications, your experience should be the same no matter which device you choose to use. 

Do you provide complete audio and video encryption? 

Yes, all video interpreting conducted by LSA is 100% secure and inaccessible by outside parties. 

What is the cost for using VRI? 

All video interpreting calls are charged on a per-minute basis, which varies by language. A monthly minimum fee may also apply based on actual usage. 

Is video interpreting in compliance with all applicable laws and standards of practice? 

Yes, our video interpreting platform is compliant with standards of practice and applicable legislation, like ADA, HIPAA, HITECH, IDEA, CMS, Joint Commission, and Section 1557 of the Affordable Care Act. 

What are the benefits of using a video interpreter compared to using an over the phone or onsite interpreter? 

There are many benefits to using a video interpreter: 

  • Access a qualified ASL or foreign language interpreter within seconds in an emergency or short notice setting 
  • Eliminate travel time, mileage, advanced scheduling and wait time associated with onsite interpreting 
  • Pay only for the interpretation minutes used 

Are real-time reports available for video interpreting calls? 

Yes, all VRI clients can pull customized reports based on language, location, requester, time of day, and trend activity levels in seconds through our completely secure, easy-to-use Client Portal.