WE ARE CALL CENTER EXPERTS.

Improve your call center KPIs by partnering with Language Services Associates (LSA) – we’re here to help you meet your goals. Our interpreters are the differentiator you need to foster relationships with current customers, reduce call handling, improve first call resolution, and build trust while improving both your agent and customer experience.

WE ARE COMMITTED TO YOUR SUCCESS.

Your customer base is more diverse than ever. Deliver a robust customer experience and enable your agents without the need to change your core product or services. Improve first-time resolution, increase brand loyalty, and help customers by supporting them in their language by partnering with LSA.

Helpful over the phone interpreter
REDUCE CALL TIMES & HELP MORE CUSTOMERS 0

Simplify processes, increase agent productivity, improve customer satisfaction, and reduce hold times at your call center with LSA’s customizable workflows and fast connection times. Answer your customer’s questions in their own language in real-time, and mitigate miscommunication and costly mistakes.

IMPROVE KPIs 0

Spend less time maneuvering intake and more time with your customers. When interpretation is required, quickly connect with LSA’s highly qualified interpreters to get the first-time resolution you need, in your customer’s language. Meet your goals and improve metrics with LSA’s highly qualified linguists and the fast, accurate language support they provide.

ENHANCE THE CUSTOMER EXPERIENCE 0

Boost agent and customer satisfaction by reducing the frustration of overcoming language barriers. With LSA, improve the customer experience, unlock brand loyalty, and drive growth. LSA’s knowledge and industry experience ensures that you can successfully navigate and respond to language barrier challenges, and effectively relate to your customers.

SCALABLE EXPERIENCE & SUPPORT 0

Break down language barriers using LSA’s unique combination of state-of-the-art technology and a domestic and global roster of carefully vetted interpreters with extensive industry experience. Gain optimal performance and insights with LSA’s sophisticated monitoring and reporting tools. For maximum performance, LSA has the scalability to meet unexpected spikes in call volume, day or night, holiday or weekend, 24/7/365.

OPTIONS THAT MEET YOUR NEEDS.

Over the phone interpreting

Connect quickly with an on-demand interpreter in 230+ languages. For less common languages, schedule an interpreter for a time of your choosing.

LANGUAGE ASSESSMENTS & Testing

Do you have bilingual employees who have not been assessed to interpret in an official capacity within your organization? LSA’s assessment and testing program helps identify the people that can work in language and reduce risk.

Asian interpreter

WORK WITH HIGHLY QUALIFIED INTERPRETERS.

The day-to-day operations of a call center can present many challenges – being prepared to handle them is essential to providing the best service while continuing to meet your goals. LSA’s interpreters are carefully vetted, possess sector-specific experience, and can help your agents and customers communicate seamlessly, regardless of the language they speak.

WHY CHOOSE
LSA?

LSA helps you engage, interact, and grow customer relationships by providing seamless language integration into your core contact center business.   

Agile 0

Thousands of interpreters in 230+ languages are just a phone call away. Access interpreters in a matter of seconds, using customizable intake and processes to streamline support.

BUILD TRUST & EXPAND REACH 0

1 in 5 people in the U.S. speak a language other than English at home. Offering multilingual support shows that you care about your limited English proficient (LEP) customers. Invite LEP audiences to use your services and open your brand to new multilingual customers.

EFFICIENT 0

With a rigorous interpreter qualification process, our Quality Assurance team ensures top-notch interpreters with sector-specific experience to reduce call handling times, improve customer satisfaction, increase agent productivity, and improve your call center’s stats and KPIs.

COST-EFFECTIVE 0

Partnering with LSA provides a cost-effective solution to minimize your risks and improve your competitive advantage. With customized pricing-packages, on-demand interpreters are available around the clock. LSA offers high quality multilingual support that can save you time and money. Your customers will receive the help they need, in their language.

Case Studies.

WHAT OUR CLIENTS SAY ABOUT US.