9 min read

Photo Credit: John Wesley Photography (John Graves, VRI Manager)

Meet Kristin Fullam – LSA’s Vendor Procurement Administrative Support Specialist

A Philadelphia native who makes a mean buffalo chicken dip, Kristin is best known for her bubbly personality and contagious energy. She is always smiling and eager to take on her next challenge. For Kristin, every task is an opportunity to learn, engage and grow.

Learn more about Kristin in our Q&A below!

Q: What makes LSA unique or special compared to your work experiences elsewhere?

I leave the office every day feeling really good about the service LSA provides. We help people communicate regardless of the language they speak; we give them a voice! It’s pretty amazing when you think about it.

Q: Can you describe a project you’re currently working on?

I’m currently offering cross-training sessions through a series of Lunch and Learns.  Anyone at LSA who wants to learn more about the strict documentation process Vendor Procurement complies with to meet client requirements can participate. Some of the items we review are HIPAA compliance regulations for independent contractors, language proficiency testing, industry standards and protocol, vendor orientation…and much, much more!

Q: How would your teammates describe you?

Hmm…loud is the first word that comes to mind! They’d probably also say I’m organized, dedicated, detail oriented and proactive.

Q: LSA helps people and companies survive and thrive in a global environment. In your role, how do you help LSA achieve this mission?

Aside from managing all of the documentation and background check requirements for LSA’s linguists, I help my team actively seek qualified interpreters across all languages. This allows us to meet the vast language and cultural needs of our client base. We just added Kyrgyz (a Turkic language spoken by about 4 million people) to our list of 200+ language offerings. We’re pretty excited about it!

Q: What’s your favorite event at LSA?

This May, LSA will be celebrating its 10th annual International Food Day event! It’s a huge potluck lunch where we all come together to celebrate the company’s diversity. Everyone brings something that represents their heritage. All the dishes are delicious but the one I’m most looking forward to is Dennis Daniels’ (Sales Associate, LSA) samosa!

Q: LSA aims to provide the best customer service possible. How are some of the ways you deliver exceptional service to LSA’s linguists?

The answer to that is pretty simple. I treat our linguists the way I want to be treated. This is their livelihood – how they provide for their families – and I take that very seriously. I really get to know our linguists and connect with them on a personal level. As a result, they feel comfortable with me, and with LSA in general, and they’re more motivated to provide our clients’ with the best service experience possible.

Q: Which LSA core value resonates with you the most? How so?

All of LSA’s core values help guide and influence my behavior in some way, but I’d have to go with Never Stop Learning. I love learning new things and I’m always finding ways to expand my knowledge base. My passion for learning is what inspired me to go back to school and pursue a Master of Science in Human Capital Development, which I’m proud to say I’ll be receiving this May!

Q: Do you have a favorite quote?

I love this quote from Vivian Greene:

“Life isn’t about waiting for the storm to pass… It’s about learning to dance in the rain.”

Q: If you had a “theme song” that played whenever you walk into a room full of people, what would it be?

“Roar” by Katy Perry. It’s such a fun, upbeat song.

Q: In the movie based on your life, who plays you?

That’s a tough question! I think I’d have to go with Melissa McCarthy.

Q: Do you have any hidden talents we should be aware of?

I can paint and draw. I attended art school after graduating from Saint Hubert Catholic High School to master my craft, but never pursued it professionally. Some of my paintings are actually hanging in my house!

Q: What do you consider your greatest achievement?

Without a doubt my greatest achievement was receiving my Bachelor of Arts degree from La Salle University. Because I went back to school at the age of 30, I was able to appreciate it more and approach things from a much different perspective. I didn’t take the time for granted, and I embraced every opportunity that came my way.

Q: What are some of the things you enjoy doing outside of LSA?

I love to paint, draw, read, take pictures and spend quality time with my family and friends. I would like to learn American Sign Language (ASL); it’s something I’ve always wanted to pursue. Maybe after graduating this May I’ll finally be able to!