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Media Contact:
Keri K. Robinson
Language Services Associates
(800) 305-9673 x55356

Language Services Associates is Named Honorable Mention ‘Best in Class Call Center (Over 200 Staff)’ by IQPC and Customer Management IQ
Award winners were announced June 16th as part of the 11th Annual Call Center Week

Horsham, Pa. (June 21, 2010)Language Services Associates (LSA), a global language service provider offering a full suite of interpretation, translation and multicultural solutions, announced today that it has been named Honorable Mention ‘Best in Class Call Center (Over 200 Staff)’ by IQPC and Customer Management IQ.  Sabre Holdings, ING Direct USA, Discover and CIGNA Corporation were also recognized in this category.  Winners were announced on June 16, 2010 as a part of the 11th Annual Call Center Week at Caesars Palace in Las Vegas, NV.  LSA was selected by an independent panel of advisory judges made up of various call center experts and leaders.

From consistently providing superior customer service support to offering the most innovative technology solutions in the industry to delivering total customization of services, LSA has been recognized for demonstrating true best practices across all call center operations.

“Winning this prestigious award is a significant accomplishment and a tremendous honor for the entire organization,” said Laura K.T. Schriver, President and CEO, LSA.  “I would like to attribute this award to our dedicated call center staff.  This is a true testament of their commitment to consistently deliver best-in-class customer service support.”

The 2010 Call Center Excellence Awards program has been created to honor, recognize and promote the most innovative call center solutions and individuals over the past year. With awards given in eight categories, the Call Center Excellence Awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

“We had a record-breaking year for award submissions, making it clear that call center operations and innovation is a major business effort across all industries,” comments Lisa Schulman, Executive Producer and Sector Leader of IQPC.  “All the applications were amazing and the judges had a difficult process choosing the winners.”

About Language Services Associates
Since 1991, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, utilities, insurance and financial services. Founded by Laura K. T. Schriver, who still holds the title as President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support.  The company has quickly become one of the largest and fastest-growing language service providers in the world.  LSA was recently named one of the fastest-growing women-owned/led companies in North America by Women Presidents’ Organization and was included in Common Sense Advisory’s list of “Top 35 Global Language Service Providers.”

LSA is proud to offer all encompassing language and cultural services, including Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), Translation and Localization, American Sign Language (ASL) and Intercultural Consulting.  For more information on the company, please call (800) 305-9673 or visit www.lsaweb.com.  You may also follow LSA on Twitter and fan LSA on Facebook.