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Language Services Associates Kicks off a Celebration of Culture, Customers and Company

Daily events throughout the week spotlight LSA’s customer service “Playbook”


Media Contact:
Starla Keith
Executive Vice President of Sales & Marketing
800.305.9673 X55315

Horsham, PA (October 3, 2016) – Established in 1991, Language Services Associates, Inc. (LSA), one of the nation’s first providers of interpretation, translation and localization solutions, is proud to celebrate National Hispanic Heritage Month (HHM) and National Customer Service Week (NCSW) during LSA’s 25th anniversary.

In recognition of National Customer Service Week, LSA is conducting a week-long series of football themed customer service educational sessions. Their focus will be on empowering employees as “Service Champions” and harnessing their skills and knowledge to continue the company’s outstanding tradition of service. By helping countless people communicate for a quarter century, LSA was built on a solid foundation of quality and exceptional customer service.

Founder, Chairman and CEO, Laura K. T. Schriver, a native of Argentina, first entered the language services industry as a distinguished court interpreter and is at the heart of LSA’s success in becoming an industry leader. LSA, a minority and woman-owned business, understands the importance of serving the United States’ ever growing Hispanic population and is dedicated to providing top quality language assistance to help people access a wide range of services, including legal, healthcare and education. “For the past 25 years I’ve been blessed to have worked with what I feel is the most hard-working and dedicated team in the industry.  Helping people communicate and knowing that what we do every day affects people’s lives in such a positive way is very rewarding.  I’m honored to be able to continue serving the needs of our amazing clients, especially as we recognize National Hispanic Heritage Month”, said Laura.

HHM is a month long celebration beginning on September 15th and was proclaimed as such by President Lyndon B. Johnson in 1968.  It was created to celebrate the long and important contributions of the Hispanic and Latino communities in North America.

NCSW was established by the International Customer Service Association in 1984 and was proclaimed a national event by the U.S. Congress in 1992.  It is an opportunity to raise awareness around customer service and the vital role it plays in sustaining successful business practices.

About LSA

Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,500 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. For more information on the company, please visit www.lsaweb.com.