With 1 in 5 Americans speaking a language other than English at home, your call center’s success depends on your staff’s ability to communicate with a multilingual customer base. Incorporating language services into your program will Improve important KPIs like First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Call Abandonment Rate, while reducing hang ups and shortening your average call length.
Partnering with a trusted language service provider (LSP) gives you access to hundreds of languages around the clock. With a multilingual client base that is only going to get larger, ensuring access to qualified interpreters is imperative to improving your contact center’s efficiency, retaining your clientele, and expanding into new markets.
Language Services Associates (LSA) can help you build trust with diverse callers by providing seamless language integration into your core contact center business. LSA’s interpreter network has the skills to quickly and efficiently scale to your call center demands. Our team will partner with you to provide clarity and insight for your customers, and ensure fast, accurate communication.
With LSA’s Language Services You Will:
- Boost Agent and Customer Satisfaction
- Improve Your Call Center’s Metrics
- Increase Agent Productivity
- Have Access to 7000+ Carefully Vetted Interpreters, 24/7/365
- Increase Brand Awareness
LSA provides cost-effective solutions to successfully incorporate language services into your offerings. Fast connections to highly qualified on-demand interpreters in over 230 languages means your agents can spend more time helping customers while we take care of the rest. Improve customer satisfaction and KPIs with LSA’s expert call center team.
LSA’S CALL CENTER LANGUAGE SERVICES
Over-the-Phone Interpretation
We provide fast access to on-demand interpreters in 230+ languages ready to take your call. For rare languages schedule a call at a time of your choosing.
Language Assessments
If you have bilingual employees who wish to act as interpreters, LSA offers language assessments to test the proficiency of your employees and ensure the best experience for your call center’s customers.
Translation and Localization
Have documents or a website that needs to be translated for multilingual customers? LSA provides translation and localization of any documents, website, or application in over 230 languages.
Learn more about LSA’s call center language services today!
Contact our team at 800.305.9673 X55305 or fill out our contact form in seconds.
About LSA
For over three decades Language Services Associates (LSA) has offered a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries.
