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Susan Hash, Editor of Contact Center Pipeline, recently interviewed Language Services Associates’ (LSA’s) Director of Information Technology, Mauricio Vicente, and Call Center Manager, Lynn Dick, on LSA’s Business Continuity Plan for the current flu season.  In the article, which came out November 1st, Hash discusses how LSA prepares for a potential H1N1 pandemic with the development and implementation of a comprehensive continuity plan.

Please see below for a copy of the article that appeared in the November issue of Contact Center Pipeline.  You can click on the image for a larger view.