As the Contact Center Division Manager, Gabrielle Karlin is responsible for overseeing LSA’s Inbound and Outbound call centers, Interpreter Management, Workforce Management, and Learning & Development teams in and support of optimal Service Deliver to our customers.
Gabrielle joined LSA in 2021 as a Call Center Manager before being promoted to her current role in 2023. She brings to LSA over 10 years of leadership experience with a background in Operations and Contact Center management. In her role Gabrielle focuses on supporting the division to achieve Operational Excellence in support of the Customer Experience with a results-oriented approach.
Gabrielle is motivated by constant process improvement and a lifelong learner. She has obtained a Certification of Specialization in Leadership and Management from the Harvard Business School Online. In her spare time Gabrielle enjoys the company of a good book and spending time in her garden. She is married with two children and resides in a suburb outside of the Philadelphia, PA area.
