As the Vice President, Customer Success, Kevin is responsible for developing and executing the strategy for LSA’s customer supporting teams, including Account Management, Client Experience, Client Implementations, and Client Onboarding. Together, these teams are committed to fostering a positive Customer Experience backed by Operational Excellence.
Kevin joined LSA in 2021, bringing over 30 years of Operational Excellence and Customer Experience leadership, including work in the telecom industry and 20 years with Iron Mountain, Inc. His background includes roles in Operational and Contact Center leadership, as well as Client Experience. He is deeply rooted in process improvement and employee empowerment as tools to drive customer success.
Kevin’s passion is centered on developing people, fostering growth, and supporting a mission-driven organization. Kevin describes his approach as focusing on people, process, and then everything else; but it all starts with people. He is motivated and inspired in his role by knowing that behind every call, request, and session, are countless people who we help navigate through life-changing and life-sustaining interactions by bridging language barriers.
Outside of LSA, Kevin is married with four children. He enjoys family time, travel (especially cruises!) cooking, and a good book or movie. Kevin is active in his faith community, including service and community support activities.
