Lynn Dick has been an LSA Executive team member since 2019 and helped to successfully lead the organization through the COVID-19 pandemic and into a remote working environment. She brings more than 30 years of leadership experience and has served the language services industry for over 24 years. Lynn has managed LSA’s Contact Center for more than 20 years, where LSA provides interpretation services through several modalities including over-the-phone, onsite, and video. Lynn has also led LSA through substantial growth since the start of her career in 1999. She has overseen interpretation services for thousands of clients in a variety of sectors including healthcare, non-profits, federal, state, and local governments, as well as private corporations.
Lynn is experienced at overseeing services during periods of extreme need such as natural disasters, world conflicts, and humanitarian crises. She has been a strategic partner in executing tactical initiatives and supporting organizational growth, including leading efforts to expand LSA’s product and language offerings, and improving the interpreter experience and performance through onboarding, credentialing, quality assurance, and retention initiatives.
Lynn has a passion for customer service and is committed to helping the limited English-speaking community through LSA’s mission. Throughout the years, Lynn has represented LSA at many industry events including the Association of Language Companies (ALC) where she is currently on the Board of Directors, American Translators Association (ATA), as a presenter at California Healthcare Interpreter Association (CHIA), and on a panel discussion with the National Association of Judiciary Interpreters and Translators (NAJIT).
Lynn is a certified Call Center Manager and has received leadership certifications through Harvard University, Coursera, and Franklin Covey. Lynn currently oversees LSA’s Customer Success division, which focuses on enhancing customers’ experience and is comprised of the Account Management, Client Solutions, and Contact Center teams. Lynn currently serves as LSA’s Chief Customer Officer.
When not working, Lynn enjoys spending time with her family, including her husband of more than 20 years and their three children, as well as reading, doing crossword and jigsaw puzzles, and taking long walks with her dog.
