LSA Partners with Leading Fortune 100 Insurance Company for Over the Phone Interpretation and Translation Services

4 min read


LSA Provides Over the Phone Interpretation and Translation Services for Leading Fortune 100 Insurance Company

Horsham, PA (February 2024) – With the approval of our new partner, Language Services Associates, Inc. (LSA) is pleased to announce that it is collaborating with a prestigious Fortune 100 insurance company headquartered in Illinois for over the phone interpretation and translation services.

This partnership enables the company to utilize LSA’s scalable solutions, innovative technology, and first-rate language services to meet the needs of their limited English proficient customers and policyholders in more than 230 languages.

LSA will assist their call center in improving important KPIs like First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Call Abandonment Rate, while reducing hang ups and shortening average call time and speed of answer.

LSA’s proven track record established them as the leading candidate in the company’s search for a language provider that could fully meet their needs, allowing them to effectively communicate with callers and policyholders in their preferred languages.

High-quality interpretation and translation solutions allow insurance companies to expand into new markets, improve customer service, mitigate risks, reduce misunderstanding, and make exceptional strides in creating a fully inclusive space. LSA provides a unique differentiator in language access, with over three decades of experience serving insurance clients and call centers with the highest qualified interpreters, experienced translators, and progressive technology.

“Language Services Associates is thrilled to partner with such an esteemed Fortune 100 insurance company to further stretch their reach into the multilingual market,” said Van Hoy, Strategic Sales Manager. “By offering services in language, it ensures their customers can fully understand every detail, from the scope of their services to the fine print, preventing misunderstandings, and allowing limited English proficient (LEP) families and individuals to make informed decisions.”

LSA provides customizable interpretation and translation solutions to break down language barriers to improve insurance services for LEP consumers and the companies that serve them.

About LSA  

Language Services Associates, Inc. (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, sports, hospitality, and manufacturing industries.