On Thursday January 19th, 2023, Language Services Associates’ (LSA) Jerry Lotierzo, Strategic Sales Manager – GPOs, is heading to the yearly Delta Purchasing Alliance (DPA) Member Summit in Las Vegas, Nevada. Jerry will be representing LSA among a select 25 members that will be in attendance from some of the nation’s largest Federally Qualified health Centers where Interpreting services are required. Working alongside CEOs, CFOs, other DPA members, and health center finance, operations, and purchasing staff, Jerry will be presenting how LSA can partner with DPA members to provide solutions to make their community health centers more efficient through language access. As the only language provider presenting at the summit, we are honored to have Jerry share our story, history, philosophy, and our customizable solutions to meet every client’s needs.
Contact: Jerry Lotierzo at 800.305.9673 X55335 or jlotierzo@lsa-inc.azurewebsites.net
About LSA
Language Services Associates (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries.
Horsham, PA May 7, 2020 Language Services Associates (LSA) is proud to announce that it was named as a top 30 language services provider in the Nimdzi 2020 report. Nimdzi is one of the most prestigious international research and consultancy firms focused on the language industry. Being listed in the top tier of providers in a crowded market is a distinguishing accomplishment for Language Services Associates.
“The language industry is constantly evolving. LSA has been a dynamic participant in this area for more than 25 years and we are proud to be a part of this report. We were thrilled that Nimdzi recognized our contributions,” says Scott F. Cooper, LSA’s Managing Director and General Counsel.
LSA provides business-to-business real-time interpretation services through phone, video and in-person delivery. It also translates documents and website content. LSA is a national leader in language for healthcare providers, financial services, insurance, Medicare call centers, conferences, and a variety of other industries. LSA utilizes a distributed interpreter network, which further prevents against service interruptions from natural and health causes.
LSA solutions offer industry-leading integration of interpretation services in over 240 languages through a wide array of complex platforms including telehealth encounters, health system EHRs and multi-party interactions. Quality interpretation in the healthcare space reduces patient readmission rates, helps with patient outcomes, and contributes to greater clinician efficiency.
Mr. Cooper indicates, “The service lines we have been developing for years are now on full display during the COVID-19 outbreak. Our processes reduce the risk of infection by allowing streamlined interactions between patients, physicians, and interpreters from remote locations. As important, we can scale solutions for health systems and other users of all sizes. Getting reliable healthcare to all patients – regardless of their language proficiency – is a key strategy in flattening the coronavirus curve.”
“With the recent COVID-19 pandemic, we are seeing businesses needing access to interpreters in new ways because how they do business in this unprecedented event is changing. We have the options and technology to deliver,” says Mr. Cooper.
LSA also has significant experience in disaster recovery efforts and was able to adjust to a significant increase in volume of interpreter requests during hurricane Maria. “We were very prepared and had a plan in place. Despite this outbreak, we are fully operational and ready to serve our clients and those that need language services. And, our listing in Nimdzi reinforces our capability,” explains Mr. Cooper.
About LSA
Language Services Associates is a full-service national leader delivering interpretation and translation solutions. Thousands of clients worldwide rely on LSA’s unique combination of state-of-the-art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise. For more information visit: www.lsaweb.com.
The COVID-19 outbreak is causing hospitals and physicians across the country to increasingly utilize telehealth and video encounters. At the same time, government regulations are rapidly changing to allow for more telehealth to address the crisis. At the center of these developments is a dire need to reduce the amount of direct human contact in clinical settings. The risk of exposure to the virus in this outbreak is high. Health experts indicate outbreaks may become more common. In addition to the many known challenges COVID-19 is creating, limited English speaking and Deaf patients face additional challenges. Amid this crisis, heart-breaking reports of some hospitals having difficulties accessing interpreters are beginning to surface. Healthcare providers can solve these problems IF the right solutions are in place.
New Ways of Delivering Interpreters to Extend Care Beyond Walls
The growing importance of mobile healthcare underscores the critical need for interpreters-on-demand.
At every turn, healthcare providers and government officials are urging the reduction of human contact during clinical settings to alleviate the spread of the disease. Communicating with the limited English proficient population (LEP) and the hard of hearing only gets more difficult with these new guidelines and procedures. An added problem is that most health systems utilize their own communications and privacy protection platforms.
Industry experts have responded by developing a range of solutions to keep communications safe and reliable. Language Service Associates (LSA) has solutions and options available now for all levels of patient care.
A Range of Options
No one solution will work perfectly for all healthcare providers. The solution must match existing needs, ability to deploy, training time, clinical settings and budgets. Each option will bring with it “pluses and minuses” that each provider must evaluate.
Top-Line Option – Full Integration with Telehealth Platform
The best option remains a fully integrated telehealth solution that integrates with the patient’s Electronic Health Records (EHR). The new ViTel Net and Language Services Associates (LSA) platform integration enables clinicians to immediately add an interpreter within the existing telehealth workflow with just three clicks. This streaming solution works across multiple devices, regardless of a physician or patient location, and without additional equipment for the healthcare organization. By embedding the interpreter solution directly into a telehealth encounter, your organization vastly improves clinician workflows, reduces the chance for medical errors and readmissions for limited English proficient (LEP) and hearing-impaired patients. It’s a cost-saving, affordable, HIPAA secure, and sustainable option.
LSA’s IRIS Solution
Where full telehealth integration is not possible, another option is the use of LSA’s IRIS (Instant Remote Interpretation Solution) platform application. to enable a patient and doctor to seamlessly interact directly with an interpreter on an app. It is an application that is easily downloadable on mobile, computer or tablet. It’s also encrypted, secure and meets NAD standards.
LSA’s Interpreter to Your PlatformConnect
Many healthcare providers are already using some form of video telehealth platform (eCW, Teledoc, MDLive, etc.) or other conferencing solutions (Zoom, Teams, etc.). Changes in regulations now allow for the introduction of an interpreter into your existing platform. LSA’s Interpreter to Your Platform Connect option is a solution aimed at immediately fitting into an existing platform. It is a cost-effective solution, without significant IT development, for healthcare providers that must get up and running quickly. The challenge here is that patient privacy is still dependent on a third-party provider outside the control of the healthcare provider.
There are also several other solutions including video conference third party calls and virtual face-to-face, each with pros, cons and important security considerations. As our healthcare delivery model rapidly changes, healthcare organizations need flexible options for accessing interpreters. Language Services Associates has the solutions for your organization.
Ensuring Language Services During the Coronavirus Outbreak
The recent outbreak of coronavirus has health experts and many businesses on high alert. Due to the rapidly evolving situation and novelty of “COVID-19,” the potential and methods for transmission remain unclear.
The health, safety, and welfare of our friends like you and the customers you serve is of utmost concern to us. Public health concerns like this touches all industries. However, it, of course will affect healthcare most of all. Out of precaution, Language Services Associates is also monitoring the progress of the virus and collaborating with many of our clients and partners to address this major health challenge. We will continue to be an active partner with you in your preparation efforts and in the event of a pandemic.
The Time is Now for Business Continuity Planning
Many customers are also asking about contingency planning should they need to move to a heightened quarantine model or if government authorities order less access to facilities. To be prepared, we are recommending all clients to plan now for enhanced migration to a video platform in the event personnel access to your facilities becomes more restrictive.
To help you mitigate further risk, and plan, we are encouraging all organizations who need language services to adopt our video remote interpretation services in lieu of in-person engagements. If you haven’t already done so, we can help you put a plan in place to:
move your face-to-face interpreters over to video remote interpreting (VRI) using our IRIS app
quickly scale interpreting by telephone through INTERPRETALK
deliver American Sign language interpretation by video
obtain back up services to your existing language service providers in the event they are unable to deliver given the demand or due to interpreters being exposed to the virus because they are in a call center environment
deploy our newest option to integrate video remote interpreting-on-demand directly into your existing telehealth platform and workflows
enhance online conferencing (Go-To-Meeting, Zoom, Microsoft Teams and others) with interpreters by API or phone
Our Dispersed Network of Interpreters Helps Avoid Risks
Language Services Associates provides access to a highly qualified global roster workforce of remotely distributed interpreters in over 235+ languages. Access to highly secure, remote interpretation services helps your organization continue to meet compliance guidelines as well as minimize the risk of virus exposure and the rapid spread of infectious disease. Unlike a large call center that can be compromised by an outbreak, our network provides access to distributed points of service and ensures the chance of uninterrupted service.
We are also experienced in disaster efforts and rapidly deployed interpretation services for government entities during several national crises over the years, most recently hurricane Maria in Puerto Rico.
Because the best time to prepare is now, please contact us at planning@lsa-inc.azurewebsites.net to get more information on how your organization can be prepared.
ViTel Net and Language Services Associates (LSA) are excited to announce a new platform integration that enables clinicians to immediately add an interpreter to a telehealth video encounter within the existing clinical workflow, regardless of physician or patient location – with just three clicks.
ViTel Net’s comprehensive and flexible telehealth platform enables health systems to securely deliver care at a distance to patients in any setting, using the health systems’ own workflows. Now, through an innovative partnership with Language Services Associates, those same workflows are vastly improved, when treating limited English proficient (LEP) and hearing-impaired patients.
This industry-first solution simplifies the clinician’s experience in accessing language interpretation services to clicking the video button and selecting a language. The LSA interpreter is immediately added to the video consult – it’s that simple. The interpreter and patient videos stream on the monitor, alongside the patient’s records, medical images, and clinician documentation. No more fumbling with iPads or phones to get everyone to see or hear one another.
The NIH reports an increasing LEP population, and removing the communication barrier with this patient segment results in:
Greater understanding of diagnosis, treatment, and medication instructions
Enhanced compliance with treatment and follow-up recommendations
Significantly decreased likelihood of a serious medical event and reduced medical costs
Greater patient satisfaction
“Connecting clinicians to interpreters is now fast and intuitive, thanks to our partnership with LSA and their advanced skills-based routing platform” stated Mark Noble, ViTel Net SVP.
“This innovative joint telehealth venture fills gaps in healthcare delivery, improves the clinician’s workflow, and supports healthcare compliance, while transforming the patient/clinician experience,” says Dennis Angeline, President and COO of LSA.
About ViTel Net
ViTel Net is a leading telehealth innovator, providing a configurable and interoperable enterprise platform and point-of-care modules for the entire telehealth continuum of care. Clinicians use our technology to access medical images, patient data and live video conferencing to remotely diagnose, treat, and manage patients. www.vitelnet.com
About LSA
Language Services Associates is a full-service national leader delivering interpretation and translation solutions. Thousands of clients worldwide rely on our unique combination of state-of-the art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise. www.lsaweb.com
Connected Patients, LLC Announces New Video Remote Interpreting Module on ConnectMeTM Computer Systems New Service Will Eliminate Language Barriers While Improving Patient Care and Satisfaction
Lexington, KY (January 3, 2013) – Through a new partnership with LSA Video, Inc., a leading provider of professional Video Remote Interpreting (VRI) services, Connected Patients, LLC is pleased to announce a major enhancement to its ConnectMeTM computer terminals. Effective immediately, ConnectMeTM users will be able to access qualified American Sign Language (ASL) and foreign language interpreters on demand via the bed-side, touch-screen computer system.
Dan Hollingshead, President and CEO of Connected Patients, LLC sees a lot of upside in the new partnership. “The ConnectMeTM system is incredibly simple to use but also powerful and flexible. We’ve leveraged those strengths, adding on-demand video interpreting which we know will help our customers improve communication with their patient population which is becoming more diverse every day. Partnering with LSA, a leader in this space, ensures the highest level of service and professionalism. We’re very excited about the possibilities!”
The new ConnectMeTM VRI module will not only help hospitals better meet the needs of its Limited English Proficient, Deaf and Hard of Hearing patient populations, but will help improve patient care and satisfaction. Through the secure VRI platform, patient and clinician will be able to see and hear the remote interpreter as if he or she were right there in the room, ensuring timely, effective and completely accurate communication for both parties. With the ability to instantly connect to a live professional interpreter (removing the patient / provider communication barrier with just the click of a button), VRI helps hospitals and healthcare organizations comply with the new Joint Commission Standards for Patient-Centered Communication.
“We’re very pleased to announce our new partnership with Connected Patients, LLC, and we’re looking forward to our VRI platform being added to the already successful ConnectMeTM computer systems,” said Starla Keith, Executive Vice President, LSA. “We anticipate a long and mutually rewarding partnership for years to come as we work together to eliminate patient / provider language barriers and enhance the patient experience through cutting-edge technology solutions.”
About Connected Patients, LLC Connected Patients, LLC is a Lexington, KY-based technology company committed to providing health care facilities and their patients with solutions leading to a better patient experience. The company specializes in user-friendly ConnectMeTMterminals which can either be installed bedside or mounted on an articulating arm, readily useable by clinicians, patients, and their families. The ConnectMeTM terminal has an LCD touch-screen with large, easy to use virtual buttons. The system can be viewed at http://connectedpatients.com/connectme-overview.
About LSA Video, Inc. LSA Video, Inc. is a wholly-owned subsidiary of Language Services Associates (LSA). Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA offers a full range of language-based services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages. For more information on LSA Video, Inc., please visit www.lsavideo.com.
LSA’s Video Remote Interpreting (VRI) service was recently featured on CBC News Ontario. The segment promotes LSA’s new partnership with Windsor Police Service for American Sign Language (ASL) VRI support to meet the needs of the Deaf and Hard of Hearing citizens of Windsor. In the clip, Lori Powers, 911 Call Center Director, discusses the importance of having ASL Interpreters available on demand.
Language Services Associates’ (LSA’s) new partnership with Action Deafness Communications is featured in an article on the TMCnet.com website. The article talks about how this is the first partnership in the UK to offer both Video Remote Interpreting services for British Sign Language and foreign language support through a proprietary platform.
Language Services Associates’ (LSA’s) Video Remote Interpreting and Interpreting by Telephone services are featured in the May 12th issue of The Windsor Star as part of the company’s new partnership with The Windsor Police Service. The article discusses how Windsor police officers will be utilizing LSA’s on demand interpretation platforms to meet the needs of its Deaf, Hard of Hearing and Limited English Proficient citizens.
Media Contacts:
Keri Robinson
PR & Marketing Communication Manager
Language Services Associates
215.259.7000 X55356
krobinson@lsa-inc.azurewebsites.net
Language Services Associates and Action Deafness Communications Join Forces to Eliminate Language Barriers
First Partnership to Offer Video Remote Interpreting Services for British Sign Language and Foreign Language Support in the UK Through a Proprietary Platform
Redditch, England (May 4, 2012) – Language Services Associates (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, is pleased to announce a new and unprecedented partnership with Action Deafness Communications. Through this strategic partnership, Local Government Authorities, including recently Walsall Council, are able to meet their sensory impairment and foreign language requirements in a unique and innovative way. Front-line services now have access to Action Deafness’ highly qualified and specialist British Sign Language (BSL) Interpreters, as well as LSA’s foreign language Interpreters, on demand through LSA’s cutting-edge Video Remote Interpreting platform. The LSA / Action Deafness Communications partnership is the only UK entity offering a fully functioning, fully qualified, secure video-remote proprietary platform for obtaining interpreters in both BSL and foreign language.
Through a dedicated online Web portal, Council Staff have instant access to both organizations together. The e-mail addresses and phone numbers listed on the dedicated website channel communications instantly to LSA and Action Deafness Communications simultaneously, allowing the Council seamless and trustworthy contact with both specialist organizations. Users also have the option to book professional interpretation services online, over the phone or via e-mail.
“LSA’s partnership with Action Deafness Communications is consultative and inclusive, based on many levels of operational integration, and designed to offer a single channel of access to both spoken languages and high quality specialist deaf-related services and expertise,” said Jonathan Potter, European Commercial Director, LSA. “We look forward to a long and very successful partnership for both organizations in their unified support for front-line Government services.”
“I am pleased to announce that Action Deafness and LSA are working together to provide a comprehensive range of services to both foreign language and Sign Language users,” said Craig Crowley, MBE, CEO of Action Deafness. “I am confident that our joint commitment to quality and value for money services will enhance the range of services available to the clients that we support.”
About Language Services Associates For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences. With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity. Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer a full range of language translation services and language interpreter services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings. For more information on LSA, please call 0800.234.1917 or visit us online.
About Action Deafness Communications Action Deafness Communications provides Sign Language Interpreting as well as other forms of communication support for Deaf, hard of hearing, deafened and Deafblind communities. The service currently employs five Interpreters as well as drawing on a large pool of freelance Language Service Professionals (LSPs). The organization ensures that all LSPs are CRB checked and are registered with the National Register of Communication Professionals working with Deaf and Deafblind people and have appropriate Professional Indemnity Insurance (PII), in line with the national minimum standards required for Sign Language Interpreters. The service is completely confidential and available for use within a wide variety of settings, such as events and conferences, meetings and training sessions, medical and legal appointments and workplace interviews. For more information on Action Deafness Communications, please call 0844.593.8443 or visit us online.
Media Contact: Natasha Wetten
Marcom Support Specialist
Language Services Associates
(215) 259-7000 x55345 nwetten@lsa-inc.azurewebsites.net
Language Services Associates forms LSA Video, Inc., Offering the Most Innovative Video Interpreting Services in the Industry
Horsham, Pa. (November 17, 2011) – Language Services Associates (LSA), a leading global interpreting, translation and localization services provider, is pleased to announce the launch of LSA Video, Inc., a wholly-owned subsidiary of LSA. Due to an exponential growth in client base and ever-expanding technological enhancements, LSA Video, Inc. was formed to act as the new host for LSA’s highly-popular Video Remote Interpreting (VRI) services. LSA Video, Inc. provides cutting-edge video interpreting in multiple languages featuring enhanced video quality, dedicated technical support and is the first in the industry to offer complete audio and video encryption.
As a leader in video interpreting for the healthcare industry, LSA Video, Inc. has the ability to provide a remote medical Interpreter in Spanish, Sign Language and a variety of other languages in hospitals and healthcare facilities worldwide. With the addition of complete audio and video encryption, LSA Video, Inc. is currently the only video interpreting provider that will offer absolute video security and confidentiality in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Beginning December 18th, all video interpreting activity executed through LSA Video, Inc. will be 100% secure. Additional enhancements for new and existing customers also include no licensing fees, dedicated Interpreters available around the clock and faster connection times.
“LSA has always put a strong emphasis on growth and technology,” said Starla Keith, VP of Sales & Marketing at LSA. “Having experienced an escalated interest in video interpreting over the past three years, the formation of LSA Video, Inc. as a subsidiary of LSA was a necessity to facilitate increased client demand as well as meet our goals for technological innovation.”
Language Services Associates (LSA), a veteran in the translation and interpreting services industry, has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of industry segments since 1991. Founded by Laura K.T. Schriver, who still holds the title of President and CEO, LSA consistently delivers innovative translation and interpreting services to clients all over the globe. From professional translation to over-the-phone and face-to-face interpreting, LSA consistently provides the best translation and interpreting services in the industry.
About LSA Video, Inc.
LSA Video, Inc., a wholly-owned subsidiary of Language Services Associates, provides clear, real-time Video Remote Interpreting (VRI) services utilizing the most advanced technology in the industry. Established in 2011, LSA Video, Inc. has access to qualified and professional Interpreters in Spanish, Sign Language and a variety of other languages. LSA Video, Inc. can provide on-demand remote Interpreters for any situation where there is a multilingual communication barrier and a face-to-face Interpreter is not necessary or feasible. Operating out of a fully-equipped, 1,700 square foot video conferencing center, LSA Video, Inc.’s VRI services provide complete audio and video encryption, fast connection times and superior video quality.
